Planet Properties - Is this too good to be true?

Many of you will recall the palaver of us living in Petersham under the reign of Planet Properties estate agents (Varying from inept to idiotic to plain morons, imho and experience).
Having moved out nearly 3 months ago, the agents claimed money from the bond for flea treatment (weird, as there were no fleas when we left, and certainly no fleas when we arrived in our new place, so don't quite know how we managed that) to the tune of $137.50 and $50 for cleaning the blinds (which were damaged by damp, and therefore not our responsibility to fix).
We took all this in good faith and were just pleased to be out of there, until we faced continual refusals on the part of Nick Arena to forward copies of the receipts to prove they'd actually done the work.
Anyway, after much to-do, the lovely Emma (very helpful, and my impression is that she gets to clear up all the mess made by everyone else) gave me a call to tell us that we were going to be reimbursed for the money they had claimed from the bond as they still hadn't done the treatment, and the tenants had confirmed that they were not having any problems, and they wouldn't be able to perform the treatment now anyway, as it was so long since we had moved out it would essentially be unethical. They are going to draw a cheque today to send us the money. A longer version of this story is available on request :-D